Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Australia, New Zealand and Singapore Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free standard shipping for all orders to all over Australia, New Zealand & Singapore otherwise following rates apply depends on your priority.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Delivery |
2 to 8 business days |
Free |
|
Express Delivery |
1 to 4 business days |
$14.99 |
New Zealand Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free standard shipping to New Zealand otherwise following rates apply depends on your priority.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Delivery |
5 to 8 business days |
Free |
|
Express Delivery |
2 to 5 business days |
30.99 AUD |
Singapore Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free standard shipping to Singapore otherwise following rates apply depends on your priority.
otherwise following rates apply depends on your priority.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard Delivery |
5 to 8 business days |
Free |
|
Express Delivery |
2 to 5 business days |
30.99 AUD |
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ECO MASSIVE is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within indicated delivery time of receiving your shipping confirmation email, please contact us at ecomassive.shop@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@ecomassive.com